At Art Vista, we take pride in offering high-quality resin art products crafted with precision and creativity. Customer satisfaction is our priority, and we strive to ensure a smooth shopping experience. Please review our refund and return policy below.
1. Returns & Eligibility
Due to the handmade nature of our resin art products, we accept returns only under the following conditions:
- The product arrives damaged or defective.
- You received the wrong product.
To be eligible for a return:
- The item must be unused and in its original packaging.
- You must notify us within 48 hours of receiving the product by emailing “artvista98@gmail.com” with photos and videos of the damaged item.
2. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 5-7 business days to your original payment method.
- Shipping charges are non-refundable.
3. Exchange Policy
We offer exchanges only in cases where the product is damaged or incorrect. If you need an exchange, contact us at artvista98@gmail.com within 48 hours of receiving your order.
4. Non-Returnable Items
Certain items cannot be returned:
- Custom or personalized artwork.
- Sale or discounted items.
- Products damaged due to misuse or mishandling.
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placement. After this period, cancellations may not be possible as production begins.
6. Contact Us
For any questions regarding refunds or returns, feel free to reach out to us at artvista98@gmail.com or call us at +91 78887 – 64480.
This policy ensures clarity while maintaining professionalism. Let me know if you’d like any modifications!